Frequently Asked Questions

You can get started by clicking the big green ‘Book an Appointment’ button at the top of the screen. Once you’ve booked your appointment, a member of our team will go over your business’ needs and set you up with the exact services we think will help your business grow.

Fees are dependent on the number of transactions, the size of your business, and other factors. We’ll go over this with you during our initial consultation.

Not necessarily - your business will need to be registered as a corporation or partnership to open a merchant account. However, we can help with the company formation and set up process depending on the targeted jurisdiction and business model.

This depends on the jurisdiction your business is in and on your business model. We’d be happy to discuss the details during our initial consultation.

Paysection supports a wide variety of businesses and services including processing solutions for high-risk verticals. Reach out to one of our experts to discuss your specific requirements in more detail.

Paysection reserves the right to decline any business model based on our general evaluation and the card network guidelines.

Yes – you’ll need to give us a call at 1-800-869-5095 to get this started. We’ll let you know which documentation you’ll need in order to proceed.

No – when you register with Paysection, our team of experts are here to help you with any inquiry.

This depends on the nature for your business, payouts can be daily, every 2-3 days or weekly one week in arrears.

No – delays in payments will only happen on account of statutory or bank holidays in your province or nationwide.

Yes – you’ll need to give us a call at 1-800-869-5095 to get this started. We’ll let you know which documentation you’ll need in order to proceed.

You will have access to online reporting and in most cases, monthly statements will be issued by the underlying banks.

Like with any other bank statement, your statement will contain all the pertinent transaction details including the customer’s information and truncated payment details.

Yes - you will need to speak to our team at 1-800-869-5095 to set this up or let us know during your initial consultation.

Paysection’s dashboard provides a comprehensive transaction history for your reference and records.

Yes – refunds can be managed through Paysection’s dashboard.

Yes – this is done through the dashboard.

This differs from bank to bank – some banks don’t have a limit, and others have a set percentage (known as a refund limit). We will advise on acceptable ratios.

Like any other eCommerce website, they’ll only see your merchant account descriptor (e.g., URL) and the amount of their order.

We can enable credit/ debit card, local EFT/ACH and crypto currency acceptance, depending on your business model and jurisdiction.

Yes – Paysection can be used for one-off payments, subscriptions, and anything in between.

Yes – just let us know during your initial consultation or if you have an existing account, get in touch with our support team at 1-800-869-5095.

Yes – if available for your business vertical and jurisdiction.

Yes – PCI compliance - known as the Payment Card Industry Data Security Standard – is a set of regulations created by the major credit card companies. While it is not law, it is an internationally accepted set of standards that incurs high penalties and costs for those who don’t adhere to them. Paysection Gateway is PCI DSS Level 1 ceritifed.

No – Paysection Gateway handles the PCI compliance by securely managing payment and user data, so you don’t have to. If you do decide to collect a user’s card information for any reason, you will need to become PCI compliant.

We’ll provide a questionnaire which will be provided to the bank per their guidelines.

This varies based on your location and business model, we will discuss this during an initial conversation.